Terms & Conditions
Effective Date: September 24, 2026
These Terms & Conditions govern the use of the website, communications, and services provided by R&B Mechanical Services, doing business as R&B Services (“R&B Services,” “we,” “us,” or “our”). By using our website, requesting services, submitting information, or communicating with us, you agree to these Terms & Conditions.
Contact Information
R&B Mechanical Services
DBA: R&B Services
1512 2nd Street
Muscle Shoals, AL 35661
Phone: 256-386-8622
Email: office@rbservicesal.com
Website: https://www.rbservicesal.com/
Services
R&B Services provides heating, air conditioning, indoor air quality, insulation, ductwork, maintenance, repair, replacement, installation, and other related home and commercial comfort services.
Service availability, pricing, equipment availability, scheduling, estimates, promotions, and other service terms may vary.
Estimates and Pricing
Estimates and proposals are based on the information and conditions known at the time they are prepared. Additional work or materials that become necessary because of concealed, unforeseen, or changed conditions may result in additional charges.
Any material change to the scope of work will be communicated to the customer as appropriate before additional work is performed.
Promotional offers, discounts, and special pricing may be subject to separate terms, expiration dates, eligibility requirements, and exclusions.
Scheduling and Service Appointments
Appointment times and arrival windows are estimates and may be affected by traffic, weather, emergency service calls, job conditions, equipment availability, and other circumstances outside our reasonable control.
We will make reasonable efforts to communicate significant scheduling changes to customers.
Payments
Payment is due according to the terms provided on the applicable invoice, estimate, proposal, financing agreement, or other service document.
Customers may have the option to make payments electronically, including through secure online or text-message payment links.
Payment information may be processed by third-party payment processors. R&B Services does not control the security or privacy practices of independent third-party payment providers.
Warranties
Equipment, parts, and materials may be covered by manufacturer warranties subject to the manufacturer’s individual terms and conditions.
Labor or workmanship warranties, when applicable, will be governed by the specific proposal, invoice, service agreement, membership agreement, or other documentation provided to the customer.
SMS/Text Message Terms
By providing your mobile phone number and consenting to receive text messages from R&B Services, you agree that R&B Services may send you SMS or MMS messages related to your relationship with us.
Messages may include, but are not limited to:
- Appointment confirmations and reminders
- Scheduling information
- Technician arrival notifications and service updates
- Estimates and estimate follow-ups
- Service and maintenance reminders
- Customer service communications
- Payment or invoice information
- R&B Comfort Club communications
- Special offers, seasonal promotions, and other marketing communications when permitted by your consent
Message frequency may vary. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing goods or services from R&B Services.
You may opt out of SMS communications at any time by replying STOP to a message. After opting out, you may receive a confirmation message indicating that you have been unsubscribed.
For assistance with text messages, reply HELP or contact us at 256-386-8622 or office@rbservicesal.com.
Wireless carriers are not liable for delayed or undelivered messages.
Mobile Information and Privacy
R&B Services respects the privacy of our customers.
Mobile information, including phone numbers and SMS consent information, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with service providers when necessary to operate our business and provide requested services, including communications, scheduling, payment processing, customer service, and similar business functions, subject to applicable privacy requirements.
For additional information about how we collect, use, and protect personal information, please review our Privacy Policy:
Website Use
The content on rbservicesal.com is provided for general informational purposes. We make reasonable efforts to keep website information accurate and current but do not guarantee that all information will always be complete, current, or error-free.
Unauthorized use of the website, attempts to interfere with its operation, or use of the website for unlawful purposes is prohibited.
Intellectual Property
Unless otherwise stated, the R&B Services name, branding, logos, website content, photographs, graphics, and other original materials are owned by or licensed to R&B Mechanical Services and may not be reproduced or used for commercial purposes without permission.
Third-Party Services and Links
Our website and communications may contain links to or integrate with third-party websites, financing providers, payment processors, manufacturers, communication platforms, or other services.
R&B Services is not responsible for the content, availability, privacy practices, or independent actions of third-party services.
Limitation of Liability
To the extent permitted by applicable law, R&B Services will not be responsible for indirect, incidental, special, or consequential damages arising solely from the use of our website or electronic communications.
Nothing in these Terms & Conditions is intended to eliminate or restrict rights or remedies that cannot legally be limited under applicable law.
Privacy Policy
Use of our website and services is also subject to our Privacy Policy, available at:
Changes to These Terms
R&B Services may update these Terms & Conditions periodically to reflect changes in our services, business practices, technology, or legal requirements.
Updates will be posted on this page with a revised effective date.
Governing Law
These Terms & Conditions are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.
Contact Us
Questions regarding these Terms & Conditions may be directed to:
R&B Mechanical Services
DBA: R&B Services
1512 2nd Street
Muscle Shoals, AL 35661
Phone: 256-386-8622
Email: office@rbservicesal.com