Kendra did a great job with getting my appointment set up around my work schedule and was very professional in doing so. The crew she had sent (Justin and Tyler I believe was there names) out was also very kind and professional with the maintenance service that was needed on my unit. They also informed me of potential issues that could become a problem in the future instead of just trying to tell me it needed replaced right then. This company will be taking over the Shoals area if this kind of service and professionalism keeps up!!